Returns, Refunds & Complaints at Earls Court Florist

Our Fresh Flowers Guarantee in Earls Court

At Earls Court Florist, we take pride in delivering only the freshest flowers to our valued customers. As a trusted local florist serving both households and businesses in the Earls Court area, we are committed to upholding the highest standards of quality and customer satisfaction with every bouquet and arrangement.

Damaged-on-Arrival Policy

We carefully prepare and inspect all arrangements before delivery. However, on the rare occasion that your flowers arrive damaged or in less than perfect condition, please contact us immediately upon receipt. Our team will work quickly to resolve any concerns, as your satisfaction is our priority.

• If your delivery is visibly damaged on arrival, please take clear photos of the issue and report it to us within 24 hours of receipt.
• This ensures we can address the problem promptly and offer the best possible solution.

Freshness Window

We guarantee the freshness of our flowers for a minimum of 5 days from delivery, provided they are cared for according to the handling instructions included with your order. We source our blooms daily and handle each arrangement with expertise, ensuring you receive vibrant, long-lasting flowers every time you choose Earls Court Florist.

Should your flowers show signs of excessive wilting or fail to meet our freshness guarantee within this period, please let us know as soon as possible. Our team is here to help and make things right.

Refunds and Replacements

If you are not completely satisfied with your purchase, we offer two flexible options for resolution:

• Free Replacement: We can arrange a replacement delivery of the same or similar arrangement, subject to seasonal availability and personal preference.
• Full Refund: If a replacement is not suitable, we are happy to process a refund to your original payment method once the issue has been confirmed.

All refund and replacement requests must be reported within 48 hours of receiving your flowers, along with photographic evidence if possible, to help us resolve your concern efficiently.

Complaints Process

At Earls Court Florist, we value your feedback as an essential part of our commitment to continual improvement. If you have a complaint about your order, our service, or any aspect of your experience with us, please let us know. Our complaint procedure is straightforward and designed to give you peace of mind:

1. Contact us with your order details, description of your concern, and any supporting images if applicable.
2. Our customer service team will acknowledge your complaint within 24 hours and investigate promptly.
3. We aim to resolve all complaints within 3 working days, offering a fair and transparent solution—be it a replacement, refund, or further assistance as appropriate.

Earls Court’s Local Florist You Can Trust

We are proud to be Earls Court’s trusted community florist, delivering fresh flowers and excellent service across the local area. Your satisfaction matters deeply to us—whether you’re a household or business client, you can rely on our team for quality, reliability, and care in every order.