Terms & Conditions – Earls Court Florist Flower Delivery

Introduction

These Terms & Conditions govern your use of the Earls Court Florist online platform for flower delivery in Earls Court and surrounding areas. By accessing or placing an order through our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree to these terms, please refrain from placing an order or using our website for any service.

Eligibility and Scope

These Terms & Conditions apply to all customers ordering flowers and related products for delivery in Earls Court and neighbouring areas. By placing an order, you confirm you are at least 18 years old and legally capable of entering into binding contracts.

Order Process

To ensure a smooth online flower delivery experience in Earls Court, our order process is managed exclusively through our website:

• Product Selection: Browse our selection of floral arrangements, bouquets, and gifts. Each product page offers detailed descriptions and images to help you make an informed choice.
• Customisation: Where applicable, you can add custom messages, select delivery dates, and make specific flower or colour requests (subject to seasonal availability).
• Order Submission: Once you have selected your desired items, proceed to checkout. Here, provide all required information including recipient details, delivery address in Earls Court or surrounding areas, contact information, and any special instructions.
• Confirmation: After order submission, you will receive an on-screen confirmation and, where provided, a confirmation email summarising your purchase and delivery details.
• Processing and Dispatch: Orders are processed promptly on receipt during business hours. If an order is received outside business hours or on public holidays, processing will commence the next working day.

Delivery Policy

Earls Court Florist endeavours to provide reliable flower delivery services to customers within Earls Court and neighbouring locations. Delivery is subject to the following terms:

• Orders for same-day delivery must be placed before the specified cut-off time, displayed on our website during checkout.
• Delivery time slots are indicative and not guaranteed. While we strive to deliver within your selected window, delays may occur due to unforeseen circumstances (e.g., traffic, weather).
• Should no one be present at the delivery address, our driver may leave the flowers with a neighbour or in a secure spot. A notification will be left for the recipient, where possible.
• If delivery is unsuccessful due to incorrect address or recipient unavailability, we will attempt to contact you for further instructions. Redelivery may be subject to additional charges.
• We cannot be held responsible for delayed deliveries due to inaccurate or incomplete information provided by the customer.

Product Substitutions

We strive to provide the flowers and arrangements displayed on our website. However, due to seasonal availability or supply issues, substitutions may occasionally be necessary. In such cases, we will endeavour to maintain the style, quality, and value of the original order. If significant substitutions are required, we will attempt to notify you in advance, but prompt delivery may necessitate actions without prior contact.

Pricing and Payments

All prices shown on the website are inclusive of VAT and are displayed in GBP (£). Delivery charges, where applicable, are clearly outlined before you confirm your purchase.

• Payment Methods: We accept major credit and debit cards and any other payment methods displayed at checkout.
• Payment Security: All payments are processed through secure third-party payment processors compliant with industry security standards. We do not store any card details.
• Pricing Errors: In the unlikely event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. We will contact you as soon as possible if this occurs.
• Order Acceptance: Receipt of your payment and order confirmation does not imply a legally binding contract. We reserve the right to decline or cancel any order at our discretion, with a full refund provided where applicable.

Cancellations & Amendments

If you wish to cancel or amend your order, you must notify us as soon as possible. The following conditions apply:

• Orders can be cancelled or amended free of charge provided preparation has not commenced. For same-day delivery orders, this is typically within one hour of placing your order.
• Orders already prepared or dispatched cannot typically be cancelled or altered. For perishable products like flowers, cancellations or changes after preparation may not be possible and you may remain liable for the full price.
• For non-perishable or gift items, you may have additional rights under consumer cancellation laws. Please contact us for details and eligibility.

Returns and Refunds

Our aim is to delight every customer with the quality and freshness of our flowers. If you receive an order that is incorrect, damaged, or does not meet expectations, please contact us promptly to discuss a return or refund. We may request photographic evidence of the issue.

Any complaints must be raised within 24 hours of delivery. Where appropriate, we will offer a replacement, partial refund, or full refund depending on the circumstances. For non-perishable items subject to statutory return rights, please contact us for further information.

Limitation of Liability

To the fullest extent permitted by law, Earls Court Florist shall not be liable for any indirect, incidental, or consequential loss or damage resulting from your use of our website or services, including but not limited to flower delivery delays, order non-fulfilment, or product substitutions. Our total liability to you is limited to the total price paid for the relevant order, except in cases of death or personal injury caused by our negligence or fraud.

Customer Obligations

• Provide complete and accurate information during order placement. This includes recipient details, addresses, and any other information required for successful delivery.
• Comply with these Terms & Conditions and any additional instructions provided on the website.
• Ensure the recipient of the delivery is not subject to any delivery restrictions (e.g., hospital wards that do not accept flowers).

Intellectual Property

All content on the Earls Court Florist website, including text, product images, graphics, and logos, is the intellectual property of Earls Court Florist unless otherwise stated. Use of the website does not grant any right or license to use such content without express written permission. You may not copy, reproduce, modify, or distribute any part of the content for commercial purposes.

Privacy and Data Protection

We are committed to protecting your privacy. Personal information collected during the ordering process is handled in accordance with our Privacy Policy and relevant data protection laws. We use your information solely for fulfilling orders, processing payments, and delivering a high standard of customer service. Your details will never be sold or provided to third parties for marketing without your consent.

Force Majeure

We shall not be held liable for any failure to perform our obligations if the failure results from circumstances beyond our reasonable control (including, but not limited to, natural disasters, strikes, pandemics, transportation delays, or governmental measures).

Changes to Terms & Conditions

We reserve the right to revise or update these Terms & Conditions at any time. The latest version will always be published on our website. Continued use of our services following any changes indicates your acceptance of the updated terms. It is your responsibility to review these Terms & Conditions periodically.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes arising out of or relating to your use of our online flower delivery services in Earls Court are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have questions regarding these Terms & Conditions or your order, please refer to our website's contact page for more information.

Service Area Notice

These Terms & Conditions apply equally to all customers ordering flower delivery in Earls Court and all surrounding areas served by Earls Court Florist. Where policies or charges vary for different locations, this will be made clear during the order process.